Winter Shipping Procedure
Our seasonal winter weather will soon be upon us and to assure timely delivery service, we want to remind you of important winter shipping information. Since LTL shipments typically transfer at multiple freight terminals, the potential for unexpected delays is always present and becomes a greater concern during the winter shipping season. Proper inventory management and timely ordering is the best way to not only safeguard against running low on product, it is also more cost effective to stock up with larger orders that are eligible for quantity discounted pricing and free freight.
It is important to note that one of the benefits of ultra-concentrated products is that they have been designed to successfully withstand the freeze/thaw process and have no adverse product performance. In addition, the cardboard packaging further protects the product from freezing. In the event that the product would arrive frozen, just warm back into solution before use.
Please take special note of these following shipping guidelines for conventional products:
- If the temperature drops to 10° F, or is predicted to do so, most shipping companies will not pick up LTL shipments marked “Do Not Freeze” since they would be liable for any resulting claims.
- Orders for stock items should be placed the week prior to shipping since some freight companies only pick up Mon-Wed to avoid the possibility of shipments freezing over the weekend. Orders for non-stock and special-order items should be placed well in advance to avoid possible delays.
As per the standard receiving protocol, it is critical that all shipments are carefully inspected prior to signing the freight bill, verifying that the shipment is complete, and not visibly frozen or damaged in any way. If there is an issue with the shipment, that must be noted on the freight bill. Without the notation, CSI cannot be responsible if a problem develops, as we have no recourse with the carrier.
During this holiday season, CSI will be closed on the following dates:
Thanksgiving Thursday, November 22nd and Friday, November 23rd
Christmas Monday, December 24th and Tuesday, December 25th
New Year’s Day Tuesday, January 1st
Please be aware that the December holidays do limit LTL shipping during those two weeks. Full truckloads will be relatively unaffected. Our recommended order date for product to deliver before Christmas is Monday, December 3rd. (Please remember that this is only a guideline as weather conditions may impact shipping schedules.)
Please contact customer service at 920-337-2175 or firstname.lastname@example.org if you have any questions.
We appreciate your business and wish you all a successful winter washing season.