REMINDER: The freight companies will have very limited delivery service the week of Dec. 22, so if you will need product to deliver prior to Christmas, please submit your order by December 11th.
Winter Shipping Guidelines:
- If the temperature drops to 10° F, or is predicted to do so, most shipping companies will not pick up LTL shipments marked “Do Not Freeze” since they would be liable for any resulting claims.
- Orders for stock items should be placed on or before a Friday for shipment the following week since some freight companies only pick up Mon-Wed to avoid the possibility of shipments freezing over the weekend. Orders for non-stock and special order items should be placed well in advance to avoid possible delays.
As per the standard receiving protocol, it is critical that all shipments are carefully inspected prior to signing the freight bill, verifying that the shipment is complete, and not visibly frozen or damaged in any way. If there is an issue with the shipment, that must be noted on the freight bill. Without the notation, CSI cannot be responsible if a problem develops, as we have no recourse with the carrier.
During this holiday season, CSI will be closed on the following dates:
- Christmas Wednesday, December 24th, Thursday December 25th
- New Year’s Day Thursday, January 1st
Please contact customer service at 800-225-2231 or customerservice@LustraBear.com if you have any questions.
We appreciate your business and wish you all Happy Holidays.